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Frequently Asked Questions

We answer the questions you were too embarrassed to Google.

Using the Map

How do I find a toilet near me?

Tap the "📍 Near Me" button in the top right of the map. Your browser will ask for location permission — allow it and the map will zoom to your current position, showing all nearby toilets. On mobile this is the fastest way to find relief in a hurry.

How do I filter for accessible toilets?

Click or tap the "♿ Accessible" filter button. The map will instantly update to show only wheelchair-accessible facilities. You can combine multiple filters at once — for example, accessible and baby change together.

What does "Open Now" mean exactly?

The Open Now filter checks the current time against each toilet's listed opening hours. If it's within the open window, the toilet shows. If hours aren't listed, it's excluded from this filter to be safe. Note: opening hours come from the national dataset and may occasionally be outdated — always worth a quick check for unfamiliar locations.

What does "No Key/PWD" mean?

Some public toilets require a key or a password/code to access — often managed by councils or businesses. The "No Key/PWD" filter removes these from view, showing only freely accessible toilets.

What are the numbered bubbles on the map?

There are two types. A purple number means multiple toilets at the exact same location — like a building with facilities on different floors. Click it to see the list and tap any entry for details. A blue or green number is a cluster of nearby toilets grouped together at your current zoom level — zoom in and they'll spread apart.

The Data

Where does the toilet data come from?

Our primary data source is the National Public Toilet Map maintained by the Australian Government, which covers public toilets across all of Victoria. We supplement this with our own community-verified entries.

How often is the data updated?

The national dataset is updated periodically by the government. Our own community entries are reviewed and updated as suggestions come in. If you spot something wrong, please use the Suggest button — it genuinely helps.

A toilet on the map is wrong or missing. What do I do?

Hit the "💡 Suggest a Toilet" button on the map. Fill in the form and our team will review it. We aim to action suggestions within a few days.

Accessibility

Are all accessible toilets the same?

Not necessarily — the accessible tag means the facility has been listed as accessible in the national dataset, but the specific features (grab rails, turning radius, height of fixtures) vary. If you have specific requirements, we recommend calling ahead for facilities you haven't visited before.

Do you show Changing Places facilities?

Not yet separately, but we're working on it. Changing Places are larger, more fully equipped facilities for people with high support needs. For now, use the accessible filter as a starting point.

General

Is this free?

Yes, completely. Loos of Melbourne is free to use and always will be. We run a small ad in the footer to keep the lights on.

Does it work on mobile?

Yes — the site is fully optimised for mobile. Filters collapse into a tidy dropdown, the map is touch-friendly, and the Near Me button works on all modern smartphones.

Can I suggest a new feature?

Absolutely. Use the Suggest a Toilet form and mention it in the comments field, or reach out through the map page. We're a small operation but we read everything.